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Adding a family user

Body Smart
Answered
Written by user1 p

3 comments

So frustrating. Spent an hour searching how to add a user only to find I can’t without a new account. Help search is plain wrong. Please fix this. I want to add my wife as user 2 without a separate account. What’s wrong with that. Please fix it.
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Comments

Date Votes
  • Official comments from Withings
    Toni From Withings

    Hello @user1 p and @Cindy M,

     

    I hope you're all doing well! I’m sorry for any difficulties you’ve encountered while trying to add a user profile to your Withings account. Unfortunately, adding profiles for adult users is no longer available. This change was made to ensure full compliance with GDPR regulations. Adult users will now need to create their own individual accounts. For more details, please check out the links below:

     

    - Withings App - iOS - Creating Your Account

    - Withings App - Android - Creating Your Account

     

    Once they've created their account, you can share your profiles through the "Share Tab." This allows you to view each other's data whenever you'd like. Check out the links below:

     

    - Withings App - iOS - Share Tab

    - Withings App - Android - Share Tab

     

    I hope this helps! Feel free to reply if you have any questions or reach us via chat on this page.

     

    Warm regards,

     

    Toni, Withings Customer Service

  • Cindy M
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    This is exactly what I am trying to do as well!

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  • Geoff N
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    completely mad !!!

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