I'm really frustrated. I understand that sometimes items are defective, but the return process is too frustrating! Once you actually return the product, you receive an email asking you to place another order with a credit, rather than the replacement being sent out automatically. There are numerous steps and too many glitches.
I followed the instructions in the email to reach out to support, then received an email saying that the ticket was closed (although instructed to use that ticket) and I wouldn't receive a reply and to open another ticket. I wasn't able to open another ticket and tried to leave feedback on the pop up survey but that wouldn't submit. So here I am posting this on a forum.
We bought this scale to try it out as we thought it might be good for clients, but there's too much friction and frustration in the customer service experience and I haven't seen anything groundbreaking from the scale or tech either.
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