Withings | Support Help Center home page

Home

Visit the forum

Store
Deutsch Français 日本語 简体中文

Product not working any more

BPM Connect
Answered
Written by dexter m

1 comment

My BPM Connect stop working 05-19-2025, and I have been trying to address this issue with your company for two days.  First, I did a chat with Maria and this did not resolve my issue.  Secondly, Alda #2610950 responded with a email and then closed the matter.  My device is still not working, it does not inflate at all.  Error code; BRx3 comes to the screen.  I was told to call your phone number by my insurance company, whom game me the device.  The customer service has not been great. 

0

likes

Comments

Date Votes
  • Official comments from Withings
    Ronalyn From Withings

    Hello @Dexter M,

     

    Thank you for your post. I'm sorry to hear that you are getting the BRx3 message on your BPM Connect. I value the steps you took to try to resolve this matter.

     

    I sincerely apologize for any inconvenience this has caused. Note that the BRx3 message indicates that your monitor is in advanced mode, meaning it will take your blood pressure measurements 3 times in a row. You may disable this feature by:

     

    • Quickly pressing the button on the monitor. The screen displays "BP x3".
    • Press and hold the button of BPM Connect until "BP" appears on the screen.
    • Press the button again to start a measurement.
    • Please remain still during the measurement process.

     

    If you still need further assistance afterward, I invite you to reach out to us at https://bit.ly/3Lg5tPL. Our team is available Monday to Friday, from 3:00 AM to 10:00 PM EST. When messaging us, please provide this forum link to our support so they will know the steps you took and will proceed to the next step right away.

     

    Regards,

     

    Rona, Withings Customer Support

Leave a comment as

Create a post

Didn't find what you were looking for?

Leave your own comment