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Unable to install

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sas.mollet
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I have a Steel HR watch. I was trying to update the Health mate app but I had some problems, so I remove the device from the app and then I had some issues trying to install it again.  I've seen in this web that I might have to do a Factory reset, so that is what i've done. After that, the watch turned into 10h 10min and in the screen it says Hello! Now, I'm trying to install the watch in the app but the app doesn't find the watch. I have internet, bluetooth on and battery in the watch. What can I do?

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    Raven

    I think something is missing with your troubleshooting. I did manage to resolve this similar issue by making sure that the watch is showing "go.withings.com" and the watch is removed or forgotten from the Bluetooth settings. After this, give a shot and it should work.

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    sas.mollet

    Thanks for the comment. The problema is that I cnnot manage to make the watch show "go.withings.com" it only says "hello" and nothing else, even if I press the button for a long time. Can you tell me what did you do to get the "go.withings.com" message in your watch?

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