My Steel HR won't recharge. I received it as a gift from my son 18 months ago. It worked fine until now. I have been in contact with Customer Service and followed all of the suggestions: new charger, factory reset, repairing device, letting it sit for days, charging it for 24 - 48 hours etc. The watch still won't charge. Finally, I was offered a coupon for 25% off the purchase of a new watch with free shipping. Why would I want to spend almost $200 on a watch that may not work in 18 months? I wonder if the lifespan of the rechargeable battery is a year and a half? I do not recommend this product.