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v6701 issues

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    Ichigo

    Try to press and hold the button on the watch for 15-20 seconds then continue to hold the button until the screen turns off.  When the screen turns back on and display "Hello!" it means the reboot is complete. I tried those steps provided by my friend and the watch started to track my steps again.

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    m.s.carriere

    Ah... and I thought I was thorough in explaining what I had done, but I forgot to mention that I had also tried this, unsuccessfully. Thanks, though, for thinking along. 

     

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    johan

    Also having these issues, we also did a reboot. Sleep track, activty and steps are not tracked accurate since last update 🙁

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    zgailans

    Hi. The same problem. Contacted support but no solution so far. It shows me 35 steps a day. While during a registered walk I had 3km. Sleep tracking is very bad. Sometimes show something but even not close to real sleep. So bad I have updated. Not much use of key functions now. 

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    susanzander12

    Hi.  Same problem for me.  After a week or so getting reset instructions that I had already tried, my watch was updated with a previous version, steps, sleep started working again.  Then a new update came again (v6701) and it didn't measure steps or sleep again.  I let customer support know but there was no response about this.  They finally agreed to send me a new watch.  I am waiting for the new watch.  I will see if anything has changed.  Completely frustrated by the whole procedure.  Have been over a month without the watch.  I asked for my money back but they said because I didn't buy it directly from them, it was not possible.  There was no response to my observation about the 6701 update from customer support.  

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