Glass broke from washing

maciek.sieminski

December 29, 2019 16:14

I went to walk My dog, washed hands and watch when I got back and glass cracked. I was and still am shocked, it wasn’t dropped or hit, just cracked under water. Outside was about zero Celsius and water was just warm. I don’t understand how is that possible? I had that watch for about 3 weeks now and I loved and still love it but what should I do now, how get refund or replacement?

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Raven

January 02, 2020 11:22
This makes me wonder as well how the glass broke. Normally, damages on the device is not covered under warranty but you should still try to contact the customer support and see what they can offer. This link will be helpful: https://within.gs/help.
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