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Step count very low and inaccurate

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    jim.dale

    I've just had my Steel HR. I set it up yesterday and exactly the same is happening. I compared it with my Fitbit which is pretty accurate and it only records around 25% of the steps. I manually counted a significant number of steps on a few occasions and whereas the Fitbit was more or less spot on the Steel HR was way, way adrift. I'm very disappointed with the device.

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    jim.dale

    I’ve just returned mine and got a refund. It just didn’t work properly. The customer service section promised to answer within 24 hours. They still haven’t replied. It suggests that they haven’t got a solution to what seems a far from isolated problem
    I’ll never deal with them again

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    tom.smyth

    Same problem. Can we have an answer from Withings please on the inaccurate step count! The silence is deafening! It seemed to happen after the last software upgrade.

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    tom.smyth

    Hello everyone on this forum. I finally fixed my issue with the inaccurate step count on my Withings watch. Once I did a factory reset the step count was accurate again. If you don’t know how to do a factory reset then go to YouTube search “factory reset Withings watch”. I think the last software upgrade scrambled the algorithm, but it works perfectly now!

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    ram.ssr

    I am facing a similar issue after the update to the watch os/firmware. I have had this watch for more than a year and since recent update it’s been very frustrating that it shows less than 6000 steps which would ideally been more than 11k as I use the same routes almost daily. 

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    marcin.dmochowski

    I’m having the same issue. I used to do 10-12k steps daily with my Fitbit, now all I get is 6-8k with Steel HR Sport. Also, very often when I open the app I see my step count lowering - from 8k for a day to 6k.
    Seems like the 8k was from my phone counted by app and then watch came with 6k and for some reason app trusts watch more (why?).
    Very disappointed with this feature. Considering asking for refund and going back to my old wristband.

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    brianpongan

    Same here! Latest December update screwed up allot of issues. 

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    kate

    Same issue here. I went for a 30 minute walk this morning and according to the app I walked 1.31 km and only took 611 steps! Either I’m some sort of giant or this watch has serious issues.

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    nicola.kapeli

    Thanks Tom - I'll give it go - hopefully it works for me too

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