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Body Fat not measured

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    joshua.oswald

    I have a brand new Body+ scale that shows the same behavior. If this problem has been going on for some time for other users with no resolution, it may be best if I return the scale.

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    mkuzajak

    Have the same problem 

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    mary.arian.williams

    I have the same problem as jorutter! My malfunction started around August. Ever since, i've tried even factory resetting and reinstalling, without any lack! No matter if wet or dry (feet) it refuses to bypass that X% after the weight.

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    valfri

    I have the same issue as you. Have you been in touch with Withings?

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    joshua.oswald

    I called Withings. They walked me through multiple troubleshooting steps, determined the device to be defective, and replaced it with a new one.

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    jimglenwright

    I have had my body+ scale since Dec 9 and I ran into the same problem today.  I have tried numerous actions and cannot resolve the issue. I have cleaned the scale with a damp cloth, made sure my feet were clean, took the battles and replaced and I continually have the issue.  Before buying the scale I had read good reviewed on this product and hadn’t heard about this issue.

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    b.a.umberger

    I have the same issue with both Body+ AND Body Cardio scales. First off, I am a computer programmer and IT guy, so I KNOW tech! ... The initial setup is good on both scales. I have tried every option in these forums, still, both scales will only measure my weight.

    Both scales are brand new right out of the box, wifi in the same room, connection good, all working except body measurements, even BMI working, meaning it is connecting to iPhone to calculate BMI in accordance with my height and age inputs.

    I have performed the following ...

    -  New batteries ... no change.
    -  Rebooted wifi ... no change.
    -  Tested wifi settings ... no change.
    -  Test Bluetooth settings ... no change.
    -  Removed ALL other conflicting Bluetooth devices ... no change.
    -  Reinstalled App ... no change.
    -  Adjusted screen customizations ... no change.
    -  Installed only one scale, not both ... no change.
    -  Installed via Bluetooth only ... no change.
    -  Updated iPhone to the most recent iOS version ... no change.
    -  Measured with moist feet on both scales ... no change.
    -  Double-checked with "https://support.withings.com/hc/en-us/articles/218553068" ... no change.
    -  Removed all "unassigned measurements" ... no change.

    I have returned the Body Cardio scale back to the Apple Store already. I have also contacted Apple regarding this issue and the remaining inventory at Apple Stores. Apple's response is; "They will see if another tech at an Apple store can get a scale to work," if not Apple said they will pull the devices off shelves if a fix doesn't come soon.

    Also, I am going to create a new forum thread with my report.

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    pauldberney

    I have exactly the same issue. The scales show a reading for body fat but it is never recorded and sent to the app

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    Ichigo

    You can clean the surface of the scale with a lint-free cloth and water. I recommend to weigh-in after a shower. If the issue persists, the best thing to do is to contact them directly at https://within.gs/help so they can help you.

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