Can't login

Withings App
Answered

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  • Zane
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    In my case, I was able to access my data by logging in to my account using a different browser.

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  • bertil.norrbom
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    It works with the inkognito window or another browers. Thank you! Is there a way to get rid of the cookies so I can use my ordinary browser?

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  • Keira D
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    I'm having the same problem: I initially get a load of redirects after login and it often gets stuck here in a loop - sometimes it gets past this and shows me the cookie notice (bottom-left), but then it is always stuck with a white screen and the colourful progress bar/animation at the bottom (blue/orange/yellow) - it never gets past this?!

    I've tried multiple browsers (Chrome, Firefox, IE, Edge, Safari, etc), incognito window, cleared cookies, etc - but nothing works???

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  • rando128
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    Didn't work for me neither. It seemed that my account was simply deleted by Withings. I had to recreate an account (with the same email). Obviously I lost all my history on the app. Luckily I was sync'ing on Apple and Google. Shame on Withings to have such an unstable authentication and account management infrastructure.

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  • teacrett
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    Can't log into app at all. Says connectivity issue, please try again.

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  • Armelle
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    Hi @teacrett,

     

    This has been fixed, you can now log in again.

     

    Thank you for your patience,

     

    Armelle, Withings Customer Service

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  • jhartill
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    I am having similar issues, I can log into the app on my iPhone, and from chrome but if I attempt to log in from Safari, I just go into a continuous loop. Wha I try and authorise other apps the safari screen pops up and does not authorise me to share data.

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