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Health mate issue when login

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  • Avatar
    davidpritchardmadrid

    Even better: you can get rid of the warnings.

    https://forum.xda-developers.com/android/apps-games/app-certs-t2827049

    Install the "Move Certs" app, use it to move the certificates to the trusted system area, and voila.

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    shinjinkun

    For some reason, unless the certificate is on the phone, I cannot sync my withings scale data, even that the data from the smart watch is being read without issues. That means that your suggestion comes really handy. Awesome!

    Thanks again for being so helpful.

    Kindest Regards!

     

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    neilpearson73

    Just got a new scale and I'm getting this error... can't connect to the app

    I can't use any of the features of the scale really.

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    atteakseli.partanen

    Just bought myself watch and scale and had some problems with synchronization so I logged out from my account and when trying to log back in getting this same error... Customer service has commented in this post 21 days ago that developer team is working for solution for this problem for next update... So it's hard to say how long it will take.

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    richard.moseley

    Similar issue here - moved from iOS to android and I can't sign in. Credentials work perfectly on iPhone and can logout and back in - but no luck with the app on android. According to the app store the issue is "fixed" still not working for me though.

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    mehdi.mahjoubi

    Same problem here, moved from iPhone 12 to Samsung Galaxy Z Flip3. I am not able to use my scanwatch.
    I don´t want to buy a Galaxy Watch tho, until i get forced to...

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    alexkiv

    exactly same problem on new galaxy fold 3. I am able to login on iphone 11, but unable to login on samsung galaxy Z fold 3.

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    richard.moseley

    I've given up and gone back to my iPhone 

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  • Avatar
    mehdi.mahjoubi

    well i am not gonna go back to iPhone, even if i still have it. I bought the ScanWatch to get rid of ecosystem lockdown (Apple Watch + iPhone, Galaxy Watch + Samsung), and feel free to switch systems whenever i want and still have the same health tracker (Scanwatch BTW is a very good one)

    If Withings does not solve this issue within the next app update, i'll say my experiment of freedom failed, and i'll go grab a Galaxy Watch, selling my ScanWatch.

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    richard.moseley

    Yeah that's fair enough - appreciate my scenario was extreme haha! I think the problem for me is I can see comments in both the reviews on play store and other threads where this has been being "fixed" for months - also then the support team seem to think it should already be fixed when I talk to them - which obviously it isn't.

     

     

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    mehdi.mahjoubi

    i made that 1-star review on the french Play Store, hope they get awaken :)

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    Armelle

    Hi, 

     

    I’m sorry that you’re not able to access Health Mate and I appreciate your patience. Please know that we have released Health Mate 5.6 today. Once it’s available on your Play Store, please download it. You should now have access to Health Mate again.

     

    Don’t hesitate to let me know if the situation persists.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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    richard.moseley

    Hi Armelle,

    Able to login now - the Google fit API seems to be a bit flakey though but that's another problem for another post 👍

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    mehdi.mahjoubi

    Worked for me too, Google Fit has always been wayward for me, i stopped using it :)

    Thank you Armelle

    See you next time Richard :)

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