Watch burned my wrist

Steel HR / Sport
Completed

Comments

  • Official comments from Withings
    Armelle From Withings

    Hello, 

     

    Thank you for letting us know about this. I’m very sorry if your Steel HR has left a burning sensation on your wrist. This should not be the case. Our watches contain 316L grade, low-sulfur, surgical, stainless steel. You will find between 10 and 15% of nickel in the alloy, but since we use surgical stainless steel, a passive layer is created as soon as it is exposed to oxygen, which prevents oxygenation of the steel and nickel migration. This means that nickel will not come into contact with your skin and should not affect a nickel allergy (this is also true for the wristband's clasp).

     

    @neil.preston: If it happened after you changed the wristband, it might be an allergic reaction to the band. 

     

    In any case, please contact us via https://within.gs/help, so we can help you. Feel free to also check this article about our watches’ materials.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

  • Ichigo
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    All their watches contains 10 to 15% nickel in the stainless steel alloy. They also use PVD coating. I hope this information helps.You may contact them directly at https://within.gs/help so they can further assist you.

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  • kerti
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    Thank you. I have nickel allergy - it explains. 

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  • cheryl_amj
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    I have had my watch for almost 1yr. I noticed my wrist starting itching where it reads pulse. I took off the watch and noticed a burn like ring! I haven't worn it since. No issues prior to this. Is this common? Is there any kind of warranty on these?

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  • rondalobato
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    I got a ring like burn on the inner area of my left wrist.  I took the watch off and put the watch on my right wrist.  After about a month the same thing happened to my right wrist.  

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  • clare.charteris
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    I have experienced this a few times on the wrist I like to wear it on (left). I wear no perfumes, don't use any lotions or oils and have been conscious to clean it since it happened but it's still happening.
    So I swapped wrists to let my burn heal and it's starting instantly on my right. I washed it as recommended in one of the responses before moving wrists and it has still happened.
    What is the formal response from Withings on this because reading other forums it seems this is more common than "very rare" as it states in their FAQS about being allergic. I recommend this watch to a friend and I messaged her to ask if it's ever happened to her and it has! She has had to stop wearing it so much.
    Please can we get a response on this asap as it's worrying as to what it is doing to our skin!

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  • neil.preston
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    I’ve had my HR watch since July 2018 and hadn’t had any problems till recently. I swapped the wristband for a leather one. Suddenly one day I got a burning sensation on my wrist and in the next few hours a nasty burn was visible in a watch band shape, but not the metal body as mentioned in a previous post. I swapped the watch to my other arm and in a couple of days I have a burn around that wrist! I’ve just swapped the band back to the rubber one that came with the watch and I’ll see what happens. I wonder if something (nickel?) has perhaps leaked from the watch body due to its age?

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