I have 2 sleep pads, one under me one under my wife. Mine reports consistently but my wife's doesn't. Sometimes I can reset her's and it will report, sometimes not. Has anyone had a similar issue? If so how did you resolve it?
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Try doing a factory reset on your sleep sensor and reconfigure it. Try this link https://support.withings.com/hc/en-us/articles/360000167248-Sleep-Performing-a-factory-reset- for factory reset and this link http://(https://support.withings.com/hc/articles/360000123667 for installation instructions.
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