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Withings steel hr not charging




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     Did you check the backside of the watch if the protective film that comes with the watch has been removed? 

    You can try also to clean the battery contact of the watch and charger. If the issue persists, I suggest you contact them at so they can help you. 


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    My brilliant Steel HR 40mm has suddenly gone dark, no movement, no display, won't charge even after 12 hours on the charger. nothing on the iPhone app, can you advise best course of action please.  Not been dropped or anything unexpected, simply gone to sleep completely.  I cannot tell you the level of charge beforehand but even if the charge had gone completely I would expect it to awaken after 12 hours on the charger.

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    This is the first time I am charging my brand new Steel HR Sport. No indication at all as to whether or not it is charging. Been on for 15 minutes, still at 72%.

    In 15 minutes, my old Garmin Vivoactive 3 would have been at 100%.

    Is this watch THAT slow to charge, or is my charger just not working?

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