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iOS app login error code (-1009)

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    Zane

    Try to uninstall the Health Mate app, restart your mobile phone, reinstall the app then try to log in again. I hope this helps.

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    wstetar

    I’m having the same issue. I uninstalled the app and reinstalled it but continue to have this issue.

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    Zane

    If that is the case, you can try contacting the support team using this link https://support.withings.com/hc/en-us/requests/new. They should be able to help.

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