Multiple users

l.hirst

March 02, 2020 14:13

How can my husband and I both connect to the BMP+ on our own phones. It doesn’t appear to let us both activate and access the device. Obviously it is not a single use / single person product. So we both need to be able to activate the device when the other person is not around. I cannot use my husbands phone to activate the BMP+ as he is not always home and visa versa. Please advise what we need to type in to get both of our phones connected.

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Zane

March 03, 2020 15:17
We also have a BPM+ that is connected to three different mobile phones. We followed the installation procedure in this link https://support.withings.com/hc/en-us/articles/115009124127 to connect it to multiple devices. Just ensure that the Bluetooth of the other mobile devices is turned off when installing it or when taking a measurement so that you can connect it easily to the phone that you want to use.
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