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Not updating steps for many days

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    Ichigo

    Due to Apple restriction the syncing of Health Mate to Apple health is not automatic so you have to do it manually. 

    My grandson taught me how to do it:

    Open the Health Mate app

    Open Apple Health

    Return to the Health Mate app and swipe down from the top to force a refresh

    I hope it works for you.

     

     

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    tbeer

    So frustrating. This has happened twice to me. How can we retrieve missing steps from multiple days? This is ridiculous

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    henry

    Yes tbeer you can. Just open the Health mate app periodically and the sync just works.

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    tbeer

    Henry. I do this multiple times a day and again for the 3 rd time it is not downloading my steps since 4/3/20. I hope they are going to pay for the increase in my health insurance because as far as they are concerned I am sitting on my ass all day 

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