choose language

Deutsch Français 日本語 简体中文

Extremely inaccurate gps trackingg (the story continues)

4

Comments

16 comments

Please sign in to leave a comment.

  • Avatar
    ecseki.tibor

    yep. but three different phone with a faulty gps? I don't think so. Furthermore I have a cheaper activity tracker and it worked as a charm with the first two phones. When I reached the support they refused to change my watch (which is understandable bc I believe this behavior is related to the app itself) and forwarded my issue to the dev team. so there is a bug or something. but I think the occurrence is so small, maybe it's on the end of the bugfix line. All in all I am disappointed in this brand, because without proper training measurement what I have is a good looking watch with an unreliable tracker, a step counter (which can be inaccurate as well but who cares), an unpredictable notification sender. battery life is good at least. I am angry a bit bc these issues I think related to software development not hw, so it can be fixed. But a new model has to be released every year, to make customers buy stuff. No thanks.

    2
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    Hi, I know it's wierd but I am glad that I'm not alone with this problem. I just got back home from my latest running sesh in a square shaped running track. Here's what the watch (or the app to be clear) measured:
    https://drive.google.com/file/d/1F4Q5tguIqhHiueMUjmo49gY-kOGri6SG/view?usp=drivesdk
    I don't know if I should laugh or cry about it.

    2
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    Here's is another perfect example of this watch amazing accuracy, even under superhuman circumstances: 
    walking over the Danube river with 75 km/h. Godspeed.
    https://drive.google.com/file/d/1Npc06yyhEkhQzBpeBtomXvH6Sb4XVKzO/view?usp=drivesdk

    2
    Comment actions Permalink
  • Avatar
    kintoandar

    Exactly the same problem here.

    Don't quite understand how the GPS data collection happening on the phone would result in such low accuracy.

    To be clear this is not a problem solely with the watch (which doesn't have GPS built-in) nor the phone (as other tracking applications work great), this seems to be a problem with the Health Mate application and the watch integration.

    Any idea how/when this could be fixed?

    2
    Comment actions Permalink
  • Avatar
    b.gradischnik

    Same problem here. My cycling activities are tracked dodgy as hell. Even thinking about getting rid of the watch and buying a SUUNTO because non of my sports friends has any problem with them tracking.

    2
    Comment actions Permalink
  • Avatar
    Ichigo

    Have you tried contacting them about your concern? I don't think the watch does have GPS and the GPS tracking is based on your mobile phones built-in GPS tracker. I suggest you contact them directly at https://within.gs/help  so they can explain it further to you.

    1
    Comment actions Permalink
  • Avatar
    checker996

    I´m having the same issue as you. I´ve been looking for solutions but i havent found one yet.

    I started the workout on my watch and it showed me that bluetooth connection is there. I was walking 29 minutes and it showed me 14km. However in reality measured with "Bayernatlas" a website from Bavarian State Ministry of Finance and Home. Where it showed me 1.6 km. Furthermore i corrected the distance in the Healthmate app. But this doesnt sync. with the website. I followed the guide for GPS tracking. There must be a way to detect that going 1km in 4 seconds isnt legit. I currently have a Oneplus 6t with Android 10. I can share photos because they may be useful to fix this really annoying software bug.

    In all the forums i where, i´ve read that withings support is really bad. I hope this post gets attention because it shouldnt be that hard to fix this "bug" as i would call it, especially with all this data we can give them.

    I hope for the best because i really do like the Steel Hr Sport. 

     

    PS: im missing steps of the workout in the app, a "timer", or a stopwatch function and changing spm(schläge pro minute, also called beats per minute in english to be changed to bpm in german).

    Furthermore spm could be used for further information troughout the workout and after finishing it. Standing for steps per minute

    Stay Strong we´ll fix this :D

    1
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    Idk who marked this thread as 'Answered', but no, it's not. Interesting interpretation of a support forum.

    1
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    But do not expect the same measurement "boosts" from WAHOO. I mean it will measure for you the exactly same distance as you do no matter if you walking, running or biking. Magical isn't it? But what can compete the feeling of having an accomplished 182 km next to your name in Strava (although you did an actual 22 k sesh) wow!
    working notifications? the hour hands shows the actual time? screw that! Sleep apnea detection! whoa! This is The Future my friend!

    1
    Comment actions Permalink
  • Avatar
    cindirelly

    I think we have all bought expensive products that look good, but don't do the job in any sense.  In reading all of these entries, it looks like they only want to sell a product, not support a product.  That's too bad, because they had the potential to have loyal customers.  

    I just want to know where to find a watch/tracker that has good support...or is this what every manufacturer is doing...they sell it and then want you to buy a new one every time.

     

     

    0
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    Hi Cindirelly, my concern is that they didnt even try to fix the known issues. (or they're just very bad at it) the watch itself is sleek, the app as well, but cmon do t put out a product what is not capable of doing what you've advertised. that simple. I don't want to recommend you any company, bc basically new brands/models coming out every week/month. When I buy stg new, first I check couple of reliable test page, visit the review section of an online shop (amazon, etc), and most importantly checking the forum of the product or its predecessor. I skipped the last part when I purchased this watch, and it was on sale anyways. they put out the sapphire glass series so they dropped the proce of the normal hr series I think. all in all I prefer a company who is interested in keeping the loyal customers with reasonable amount of product updates, and their support is supportive, not just a millstone where angry customers ventillate just like this.

    0
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    And after sport mode the hands of the watch tend to have an offset related to the digital time.

    0
    Comment actions Permalink
  • Avatar
    ecseki.tibor

    Dear Withings DEV and VAL team! Despite the issues experienced in the past, you are finally helped me to become a KOM in Strava! Well done guys, keep it going!
    https://drive.google.com/file/d/1fqe_V3TwdzPWn1YXuXFE1LrEIyHo4Wxj/view?usp=drivesdk

    0
    Comment actions Permalink
  • Avatar
    b.gradischnik

    Loving it! My gf and I plan to ride somewhere from Dunakeszi along the Danube this weekend. Maybe we will be able to make that record as well. Maybe I will just let my newly bought and perfectly accurate WAHOO take the route and replace my Withings HR...

    0
    Comment actions Permalink
  • Avatar
    nigel

    Hi guys I’ve found a solution which fixes this issue completely. Put on your arm a Garmin Vivoactive. For me this has made my Strava postings significantly more accurate. ;-)

    0
    Comment actions Permalink
  • Avatar
    b.gradischnik

    WOW! This thread really got set to "Answered" although the problem persists. Withings, great support here.

    And by the way, my story continues with the support assistant asking me dumb questions if I am following guidelines and to put my mobile onto the bike instead of the back of my jersey. 

    Might just switch to another brand of Smartwatch if it wasnt for the watch being a gift from my lady...

    0
    Comment actions Permalink
4

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.