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Switching Phones for Steel HR




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  • Official comment



    If you are changing your mobile device and want to install your Steel HR/Sport on the new phone, you need first to “forget” the watch for the Bluetooth devices of your old phone. 


    Have a nice day,


    Armelle, Withings Customer Service

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    The support for these watches seems to be nonexistent.

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    I have the same issue but I have managed to pair but cant get health mate to work on new phone. have emailed Withings twice but with no response.

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    I deleted my Steel HR from my paired devices in Bluetooth settings on my new phone (the device listing got included in my data copied from my old phone). Then I hit Scan in Bluetooth settings, tapped on the Steel HR that came up, and it prompted me for a code, which my watch was displaying. It connected after entering the code.

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