Switching Phones for Steel HR

henrys.email

March 23, 2020 21:53

Does anyone know the steps and its sequence to switch my watch pairing, from an old Android phone to a new Android Phone.
The Watch is currently paired with my old device. I have downloaded HealthMate on my new phone and all my data has been synchronized.

I am stuck where the watch is supposed to display the code to pair Bluetooth to my new phone.

Any suggestions or pointed will help

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4 comments

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Official comment
Armelle

December 10, 2021 16:51
Hello,

If you are changing your mobile device and want to install your Steel HR/Sport on the new phone, you need first to “forget” the watch for the Bluetooth devices of your old phone.

Have a nice day,

Armelle, Withings Customer Service
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cindirelly

April 15, 2020 13:49
The support for these watches seems to be nonexistent.
1

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sasuk7

June 03, 2020 06:36
I have the same issue but I have managed to pair but cant get health mate to work on new phone. have emailed Withings twice but with no response.
0

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Jammer

September 26, 2020 02:27
I deleted my Steel HR from my paired devices in Bluetooth settings on my new phone (the device listing got included in my data copied from my old phone). Then I hit Scan in Bluetooth settings, tapped on the Steel HR that came up, and it prompted me for a code, which my watch was displaying. It connected after entering the code.
1

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