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My BPM does not inflate.

BPM (DE)
Written by jlp

14 comments

Hi Guys,
I have and ipHone Xs Max; IOS 13.3.
Everything was fine with my BPM (software version 421). I was reading my blood pressure twice a day during the last 30 days.
Now it does not work anymore. It does not inflate. It goes untill 30-40 mmHg and it cannot go any higher.
I've tried everything. New batteries. I´ve reset the BPM. Installed it again and again.
I even installed it from scratch in a iPad Pro I bought 10 days ago just to check it with a new IOS device.
Nothing. Again, it does not inflate. Since two days ago.
Cheers
Jorge Lampreia

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Comments

Date Votes
  • evergauwen
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    Hello,

    Same problem here.

    Contacted support. Response is very slow and elementary (things I figured out myself). This is going on for almost 5 weeks. I just received the feedback that most likely my hardware is broken and seen it's out of warranty I need to buy a new one! I get 25% discount they say. Seriously?! This is the second BPM I'm using (the first had exactly the same issue)! Bad quality and bad support! No withings garbage for me anymore!

    Regards

    Eddy

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  • gerhard.neumann
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    Hello

    had also same problem, goes up to max 100mHg not more.

    Support only says reset it, but this is surely hardware proplem

    with unthight arm belt

    Will looking to buy new BPM, but not from Withings :-(

    Regards 

    Gerhard

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  • ingaponteca
    • Edited
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    I have same problem did not use for 6 months and now does not inflate. I did all reconfigurations but it is a hardware problem.

    It should have any way to replace any component that inflates and the solution cannot be buy a new one.

    Mine was in a box, zero scratches and no solution until now.

     

    It is my first BPM but I have not used a lot and is now broken without reason. Bad quality and support is worse. Do not buy this. 

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  • jp3583306
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    Hi there having the same issues. Was working fine didn’t use it for a few days and now it doesn’t inflate. Tried deleting and installing a few times still no, changed batteries etc. No luck

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  • mdolores
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    I’ve had the same problem! I’ll never buy another Withings

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  • gerhard.neumann
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    Withings was very nice, give great discount for new BPM 

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  • ghotine
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    Same problem

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  • francisco
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    Hello

    I have the same problem

    any that I can do?

    Thank you

     

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  • gerhard.neumann
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    Withings was very nice, give great discount for new BPM

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  • francisco
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    Thank you I will contact them

     

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  • francisco
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    what is the support email?

     

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  • gerhard.neumann
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    contact-sup@withings.com

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  • seanwafer
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    Same issue. I take it this is completely non-repairable and requires a new unit?

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  • Pam B
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    Same issue here. Was chatting with support for at least 20 minutes and got disconnected.

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