Message "Retry"

jeheer

March 24, 2020 22:08

Thermo worked great when I first got it. Now it just says "Retry". I've tried the delete app, delete device, factory reset approach multiple times. Also changed batteries. Same message every time. It would be really nice if this thing worked right now!!!!!!

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jaylaw64

July 03, 2020 11:08
lol. I up-voted this message this morning ... Half and hour later, after a cup of coffee, I discovered I hadn't taken the rubber cap off the end of the Thermo before trying to get a reading. This is highly recommended. Upon removing it I got a reading on the first try.
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tmarie.jones

July 08, 2020 11:53
I am getting the same message. Was this ever resolved?
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jaylaw64

July 08, 2020 13:01
Are you sure you have the little rubber cap off? As I said in the post above, that resolved it for me.
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tmarie.jones

July 08, 2020 13:04
:) Definitely no rubber cap on. I've tried several times today and same thing every time. I have contacted Withings about it.
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tmarie.jones

July 09, 2020 16:42
This has now been resolved by the Withings Helpdesk.

Press and hold the button for 10 secs

When in Setup mode, update the device.

That managed to sort the issue out for me.
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choccieboy

December 10, 2020 16:46
Carried out Setup + Update but still just getting RETRY every single time!
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