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new Pulse HR does not recharge

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westball
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Hi, if have my new Pulse HR now just for 1 week and tried to recharge it since yesterday but is does not go. I have checked and there is 4.7V current over the pins of the recharging cable/ docking station The display also does not show the recharcing sign

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    Zane

    Try contacting the Withings support about this. You can reach out to them using this link https://support.withings.com/hc/en-us/requests/new.

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    jamesaccounting

    I have exactly the same problem. New device and trying to do my first recharge on Pulse HR isn't working. I've tried plugging the USB end into multiple outlets/adapters, and nothing works. The display does also not show recharging sign. I've contacted Withings support and I'm waiting to hear back.

     

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    snorri

    Same here.

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    mircea.popp

    Same here on a brand new one

    What is funny: Withings support is sending me to the forum to find a solution, and people on the forum are sending me to support

    You need to love the dissonance

    jamesaccounting westball how did you solve the issue ? 
    Thanks

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