glass

My 2 month old HR Steel has developed a crack on the glass. I have no recollection of knocking it. I am still awaiting a response from Withings. Has anyone else had a similar problem?

iankinnish,

Yes, I have had the same experience. I just emailed about it.

The watch I have is only 4 months old.

I had the same issue. First time, they replaced it no questions asked. Second time, they offered me a 25 pc discount. I opted for the Saphire glass second time around. I am not harsh with my watch, I think maybe they had a bad batch. My husbands watch has lasted him and he is a lot rougher than I am with it.  So far the Saphire glass is holding up

Just reported about same issue, 1,5 yeas old watch, using 24/7, no sign of any hits and not been knocking it. Clean and clear crack through the glass just appeared? Let see what is the response.

Same issue after 5 weeks. Glass broke (deep scratch from top to bottom) over night while sleeping.

I have the same problem but am finding it impossible to contact customer support - theres no email and every time i get to a link that says itll take me there, it just takes me back to the login page. So frustrating!