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HealthMate App Crashes

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    clarryuk

    Today's app update (4.10.1) appears to successfully fix the crashing issue, and it seems to be working fine now!

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    mark.howard

    Hi, version 4.10.1 worked for me.

     

    thank you. 

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    laurent.allio

    HAve the same issue since this morning Iphone 7 /  last version of app... only way to open application is to cut off Internet..

    Try to install app on an other device... Same issue..

     

    Please advice.

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    fsnicol

    Exactly the same issue as Laurent since this morning. iPhone X and latest version of the app.

    App will crash 2-3 seconds after opening while it is loading/downloading data. Going offline fixes it and allows me to use the app no problem (except I can't fetch new data...). Disconnecting Apple Health doesn't seem to fix the issue.

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    josmr79

    I have the same issue as Laurent and fsnicol

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    josikora

    I have the same crashing problem listed above.  The problem is happening on 2 different iPhones and also on 2 different accounts

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    laurent.allio

    Withing support... few people with same issue since this morning.... do you have some feedback... Thx by advance.

     

    Regards

     

     

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    gerryh

    Same problem - 1 x iPhone 11 iOS 13.6.1 and iPhone 6

    Both crashing within 3 seconds. Tried deleting and re -downloading. results the same.

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    laurent.allio

    Withings Support ... how many request did you need to give us feedback... if one people have the issue... then maybe device or people... but lot of people same issue on same days... sure issue in on your side.

     

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    bengt.engstrom

    I have the same problem.
    App crashes after a few seconds.
    Tried to uninstall / install. No change. Same behavior.
    iPhone Xs latest iOS

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    sadrik

    Same thing is now happening to me, on both my iPhone and my iPad.  It crashes within about 10 seconds of starting.

    Running 5.0.2 I believe, upgraded about 2 weeks ago.  Has worked flawlessly since the upgrade, until this morning.

    Just weighed in on my Body+ scale shortly before.

    HealthMate is logging to Apple Health.  I do not see any of my scale data on my.withings.com (though I've never looked before), just my Thermo readings.

    Even if I cut off HealthMate access to all Apple Health data, it still crashes, without the spinning spokes status.

    Renders my BPM useless.

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    ralf.soret

    Same problem here, app on iPhone 11 crashes one or two seconds after opening and synching with steel HR watch. It works fine (no syncing of course) in air plane mode. However, everything works perfect on my samsung phone. Re-installed the app, and rebooted the phone 3 times already.

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    sadrik

    They've acknowledged the problem on Facebook.

    https://www.facebook.com/withings/photos/a.188668101218819/3259493184136280/

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