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Integration with Strava Seems Broke

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  • Official comment
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    Alvaro

    Hello Withings users, 

    There is currently an issue which is preventing data from syncing between Health Mate and Strava. We are aware of the issue and is working to resolve it, we sincerely apologize for the inconvenience. 

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  • Avatar
    victor.notteboom

    I have the same problem, work-out did not sync to Strava.

    unlinked/relinked my account, my steel HR watch is up to date...

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  • Avatar
    coon.skip

    I am also having the same problem.  It started out as a late sync and then dwindled down to no sync at all.   According to healthmate, I am running software version 6701.  The app is syncing to google fit.  What gives?

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    jacobonline

    Same issue, slow syncing and now no syncing at all

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    coon.skip

    I woke up this morning and found yesterday's ride had synced with Strava. Interesting.

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    minime35

    I am also having this problem, yesterdays exercise took 15/16 hours to appear on Strava.
    This has only been happening since the recent update, please please fix this!

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    coon.skip

    I have recorded another bike ride this morning and am still waiting for it to make it over to Strava.  I'm wondering if this is not a software issue and more of a server issue?

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    coon.skip

    My ride from 7:03am just got synced with strava at 10:15pm EST.  I still believe that this is an issue around slow or burdened servers.  

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    coon.skip

    Rode to day and the ride from 5:00pm got synced with strava at 11:06pm.  Getting better!

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    adolfphuslau

    The same problem. Nothing appears on my Strava since April 18. I am in Hong Kong. using the latest firmware.

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    emmalwoodford

    I have the same issue, takes a very long time to sync and not everything does upload.

    Is there a timescale for the fix Withings?

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    coon.skip

    Seemed like it worked one time.  The next time it worked, only some of the activity was synced with Strava.  Today's activity is not even on my timeline. This is still not fixed. 

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    bigrandalo

    Is there any progress Alvaro? Sync seems to still be broken.

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    coon.skip

    I gave up on this.  Now I just take a picture of my heart rate data and save it with my Strava activity.  Pretty big let down IMO. 

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