Spare parts

coenen.rob

April 16, 2020 16:56

Hi, my Withings WBS01 Smart Body Scale Wifi Wireless Connected is missing

1) the battery door cover

2) the carpet feet

Any idea if this is an issue and/or where I can order these spare parts?

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Zane

June 05, 2020 13:39
You can contact the support team about this using this link https://support.withings.com/hc/en-us/requests/new. They should be able to help you.
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coenen.rob

June 05, 2020 14:31
Hey just to let everyone reading this know: Withing has supplied the missing parts already, for free! This is GREAT customer service. I was afraid Withings might be one of those companies like Apple forcing you to buy new kit just because they've introduced some new charger cable or something. Or charge a ridiculous amount for some piece of plastic. But no, within a week I had the missing parts in ,y mailbox for free! The scales work brilliantly. I am glad I bought Withings.
Giving credit where credit's due!
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poshgirl

June 07, 2020 12:32
How much time it takes to answer your request? I need help for this scale because I bought it used from another person and I have this message when I try to link it to my personal withings account "this scale already contains a lot of users".

They can give you room by disassociating the scale from their personal space"
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