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Spare parts

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    Zane

    You can contact the support team about this using this link https://support.withings.com/hc/en-us/requests/new. They should be able to help you.

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    coenen.rob

    Hey just to let everyone reading this know: Withing has supplied the missing parts already, for free! This is GREAT customer service. I was afraid Withings might be one of those companies like Apple forcing you to buy new kit just because they've introduced some new charger cable or something. Or charge a ridiculous amount for some piece of plastic. But no, within a week I had the missing parts in ,y mailbox for free! The scales work brilliantly. I am glad I bought Withings.
    Giving credit where credit's due! 

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    poshgirl

    How much time it takes to answer your request? I need help for this scale because I bought it used from another person and I have this message when I try to link it to my personal withings account "this scale already contains a lot of users".

    They can give you room by disassociating the scale from their personal space"

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    yury.savenko

    For me they also sent the door cover for FREE!

    Awesome service! Thank you Withings! 

    Thank you coenen.rob for the advise.

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