Spare parts

You can contact the support team about this using this link https://support.withings.com/hc/en-us/requests/new. They should be able to help you.

Hey just to let everyone reading this know: Withing has supplied the missing parts already, for free! This is GREAT customer service. I was afraid Withings might be one of those companies like Apple forcing you to buy new kit just because they've introduced some new charger cable or something. Or charge a ridiculous amount for some piece of plastic. But no, within a week I had the missing parts in ,y mailbox for free! The scales work brilliantly. I am glad I bought Withings.
Giving credit where credit's due! 

How much time it takes to answer your request? I need help for this scale because I bought it used from another person and I have this message when I try to link it to my personal withings account "this scale already contains a lot of users".

They can give you room by disassociating the scale from their personal space"

For me they also sent the door cover for FREE!

Awesome service! Thank you Withings! 

Thank you coenen.rob for the advise.