choose language

Deutsch Français 日本語 简体中文

Health Mate Android login time out

1

Comments

8 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Armelle

    Hi,

     

    If you currently receive a connectivity issue when trying to log into your Health Mate account on an Android phone, please download Health Mate 5.6. We have released this new version today. Once you have it available on Play Store and downloaded, your issue should be fixed.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

    Comment actions Permalink
  • Avatar
    donalcharlesmoore

    I'm also having the same issue. Incredibly frustrating.

    1
    Comment actions Permalink
  • Avatar
    sh.melb.au

    donalcharlesmoore any chance you have this resolved? I am still waiting on a meaningful response....

    1
    Comment actions Permalink
  • Avatar
    donalcharlesmoore

    Sh.melb.au

    Hi! No response. I submitted a request via normal channels, but this has proven to be a painful experience based on a previous issue. They reply with a single line query overnight so it takes like 24 hours to answer a single question. I did get a response back on FB Messenger redirecting me to the forum.

    Someone on Reddit advised to uninstall the app and reinstall an older version (via apkgold) but this didn't work for me either.

    Incidentally, if I create a new account using my secondary email I can install the device and use the watch as normal. Unfortunately, you dont have access to your historical data.

    I'll post again if I get any update.

    0
    Comment actions Permalink
  • Avatar
    donalcharlesmoore

    So I finally got a response from Withings, as expected a one line request for information that is included in original ticket - asking me to confirm the email address used for the account. Its the most frustrating process!

    0
    Comment actions Permalink
  • Avatar
    monkyfrank

    similar issue here. I can't log in either, even after multiple attemps. New phone, fresh install.

    0
    Comment actions Permalink
  • Avatar
    monkyfrank

    Issue was said to be given to development team, nothing happend. In the meantime (since I couldn't use the product) I bought a device from competition. Works like charm!

    Just to update this one: I found the watch out of battery in my drawer and out of curiousity I tried to log-in into the Health Mate App. At first it seemed to be the same error. Progress bar stalls at around 90'%. And stayed there for more than 5 minutes.

    I put my phone away and ~30 mins later I rechecked the app. To my suprise I was logged in.

    Too bad... and too late. All I will do is export all my data and afterwards delete my account. But maybe the trick with just being patient for quite a while (wait up to an hour, I would say) helps the one or the other.

    0
    Comment actions Permalink
  • Avatar
    wtupyo

    Year later and this is still a problem which makes it difficult to switch to Android as I really prefer my Withings watch over competitors but at this point will have to leave my iPhone plugged in at home *just* to sync my watch to MyFitnessPal to pull into my Android phone. *sigh what a mess

    0
    Comment actions Permalink
1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.