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Factory reset loop fix

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    Ichigo

    That's nice! You can also simply press and hold the button on the side of the scale for a full 20 seconds. I wouldn't recommend using water or any liquid substance that may damage the electrical component of the scale.

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    hans.bijkerk

    Dear Ichigo,
    Ofcourse i did the 20 seconds and all other standard solutions to try and fix this design flaw, before i used the WD—40.

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    nikolaos.psaravtis

    Dear Hans.Bijkerk,

    I have exactly the same problem with factory reset loop and I did all recommended actions to overcome it without success and I read all relevant threads from this forum for this specific problem. In my case the problem should be attributed to high humidity (I suppose somehow small quantity of water caused it because I have the model with the small holes in the back side of the scale) in USB charging connection, so I have somehow to remove it (to the possible extent) and I think what you did maybe I can do  as well (at least to try it, in any case my scale is not functional). 

    FYI:  I disassembled the scale to see if the problem was due to battery issue (as I saw in other relevant threads in this forum)  but it wasn't the problem in my case.

    So the question to you if you can elaborate: what is the WD-40 type you used for it? There are many types of WD-40: fast drying contact cleaner, multi use etc.

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    karelomtzigt

    I also have had the Factory reset loop. After opening the scale I saw that the small print plate which is connected to the button had corrosion. I spayed WD-40 on it and let it dry. The scale works again :-).

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    dresas

    I used th original WD-40, rubbed the corroded contacts on the USB and Reset circuit board with Q-Tips and it worked like a charm.

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    info

    Thanks so much for this. Worked like a charm. Opening the unit is a bit scary but it's nothing to worry about as the resistance is just double-sided sticky pads. Just pull apart enough to separate them but not enough to pull any cables inside. Follow part one of this guide if unsure: https://www.ifixit.com/Teardown/Withings+Body+Cardio+Teardown/74987

    Anyway, looks like water ingress causing corrosion. IE a design fault as the device is used in wet areas. This fix worked nicely for me and was quick. No 'recharge for three hours' etc. Very happy. 

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    chris.poptic

    I am also experiencing the factory reset loop issue, which apparently is VERY common as evidenced by all the forum comments.  Really disappointed in Withings lack of action and to rectify this design flaw with their product.  I do not have confidence in Withings any longer.

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