WS-50 battery drain

Are you using rechargeable batteries with your scale? When I contacted the support team, they informed me that rechargeable batteries will not last as long as non-rechargeable batteries in the scale. If not, you can contact them using this link https://support.withings.com/hc/en-us/requests/new.

I also have the same. The scale is using Duracel Alkaline batteries (not rechargeable) which last less than a week. It used to go for 7-9 months. Something changed. A firmware issue maybe?

I have the same issue. This started approximately about 2 months ago. I effectively have a useless set of scales. I have sent a message to the support team, so will report back, once I get a reply. 

I wonder if it's a firmware update that they pushed. I didn't get any reaction from Withings about my question in the ticket I opened.
How likely do you think it is that I will be buying another one? 

We have the same issue. Started burning through batteries all of the sudden. Like in a day or two. What gives? Please respond Withings with a solution!!! We now have a very expensive hunk of metal in our bathroom.

Same here

Same here. I also observed the scale chewed through 8gb of data on my network this month. What the hell is the scale doing that needs so much data.

Same issue burning through batteries. Is there any comment/solution to this other than to warn any one else not to buy this product?

same here - I change the batteries every week (rechargeable). But still. 

Same here. Supply a firmware fix or an explanation please.

Another having the same issue. Costing a bomb in batteries.

Atleast aknowledge there is a problem withings

I think i found a fix! With the other guy saying it took a lot of data i disable the « sharing information « via the Health mate app and my batterie are still 100% after 3 days...hope it helps!

Where is the sharing setting?

Under the device settings there is a "send debug data"

Carl-Bolam, exactly! I disabled that setting and so far so good...

Same issue. Started about 2 weeks ago

Same problem, very annoying, working fine for several years, and in this year eating batteries every week. Makes me crazy. No solution.

There is no sharing information in the app unless you mean debug which mine is already disabled. Please advise.
Thanks.

I've been having the same issue and it is costing a lot of money. Am I right in assuming Withings haven't responded to this? It has been months now.

Same here, and Withing's genius advice is for me to buy a new unit. Haha. 

Same issue. I will try to disable the sending data.

Same!!!

Same here! Batteries stated to drain when they used to last months.

Can someone confirm that a solution has been found?

The solution is not to buy a Withings product. They ignore this issue and have done for some time. 

They suggest that I fix the issue by... wait for it... BUYING A NEW ONE.
Which I did - just not a Withings scale. Haha 😄

Also, why is this marked as "Answered"... Where and what exactly is the answer? What am I missing here? Anyone? Beuller?

Issue is still there for me. I contact customer service and as I see with some of you, same answer. The offered me a discount on a new one. I explain them that don't make sense to have this kind of issue going on with everybody and looks like a firmware issue or a planned  obsolescence of the product. I tried disabling the send debug date, but still the same battery drain. If any one figure out what's going on, please post here. 

Same issue with me too - 

Same issue. First set of batteries lasted 8 months, now I’m lucky if they last 3 days. Any update on a solution?

I’ve had this issue for about a year, I’ve been following this thread since it started. After struggling with it for so long and no solution I finally got in touch with Withings to see for myself what their response would be. I made it clear I’m not going to stand for someone telling me to buy a new one... anyway this is what they said...

We've looked into the thread that you've provided and I appreciate it. In this case, could you please replace the batteries in the scale with new, non-rechargeable batteries again? When doing this, please check the battery compartment to ensure that the battery contacts aren't damaged, dirty, or rusty.

If the contacts are dirty or rusty, please clean them using a lint-free cloth moistened with rubbing alcohol.

If any of the battery contacts are damaged, please provide us with a photo of the battery compartment so that the damage is visible.

After doing this, a factory reset of the scale should be performed.

To reset the scale to factory settings:

Please go to the Bluetooth settings of your mobile device and locate the Body scale which may show up as Body XX. Select the gear or 'i' icon to the right of it, depending on your mobile device, and you will have the option to 'forget' or remove the scale.
Dissociate the scale from your account by opening the Health Mate app and going to 'My devices' -> Your scale -> 'Dissociate from my account'
Hold the button on the bottom of the scale for 8 seconds and then release it
A menu will appear with an arrow and three options: mac, upgrade, reset
Tap the button on the bottom of the scale until the arrow is on 'reset'
The scale will now reset and will be ready to be configured
For convenience, you will find instructions on how to set up your scale for Wi-Fi use here.

After doing this, use the scale as normal and let me know if the battery continues to drain too quickly.

... so I will try this but it’s absolute bullsh&t, no way all of us are having this issue because of some damaged contacts. I’m going to do what they say and then get back to them