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Long Cycling Activity corrupt after finishing

Steel HR / Sport
Written by steff.soda

3 comments

Hi there,

I already got in touch with the customer support directly.

But since there isn't any solution to my problem out there, unless the Withings Developer Team fix it,

I'm hoping to find more people in the Community who eventually have been in the same situation like me and increase the need for a fix.

Here's what happened:

Yesterday I went for a ride with my bike and like any other activity, I wanted my Steel HR Sport to track it.
Since I share my activities with Strava, I started my cycling cctivity by hand.
It should permanently be connected to my Smartphone for additional GPS Data

So eventually I stopped for a lunchbreak and of course I hit the pause button on my watch. After that I went on and resumed the activity, which seemed to work pretty well.

Almost 3 hours later i arrived back home and stopped my cycling activity, only to see that something with my Health Mate App started to look wrong.
Suddenly my App synced the activity over and over again. So at the end of the day I saw my Ride 10 times in a row adding the burned calories to my all day summary again and again! 

The worst part is that normally this activity would be shared with Strava. But it does not work in this case anymore. In fact, not even Health Mate displays it on the Online Dashboard in the Web App.

 

Android version 8.1.0

Steel HR Sport version 6701

Health Mate App version 4.9.1

2

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Comments

Date Votes
  • stefan.niculescu83
    3

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    It's been a few time since I have the exactly same problem with the app so your situation is not singular. Looking forward for somebody from Withings to see the post and solve the issue on the next update

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  • carvy333
    2

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    I've had exactly the same problem too, with the same activity coming up in the app 6 or 7 times. Seems to be since the update adding support for sleep apnoea, it's happened several times including the watch displaying completely different information to the app (app currently says I've reached my target number of steps, watch says I've got 4000 more to go...) and during a workout the distance displayed on my watch jumps around wildy (today from 3.5k to 85m then settling on a finished distance of about 12km for something that was is all around 5k.) what's going on?

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  • rebeccatarran
    1

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    I've had a similar problem with recording long cycle rides. Recently when I try to look at the data for my cycle the app just completely crashes and closes and eventually my cycle data was deleted without me doing anything!! I now don't bother to track cycles on my watch and just track it straight through the Strava app which works x10 better!!

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