I have a Nokia Body (Withings) scale, model number WBS06 which has been connected to our Wifi and working fine since I bought it in Sept 2018.
However, I changed the batteries last month and since then, it hasn't been syncing with the Wifi, and therefore hasn't been updating my weight data in my account.
I have tried everything, however, the Withings health Mate app does not work - it crashes every time I open it.
I have tried deleting it and reinstalling it, upon which it allows me to log in, and then starts to download my data and crashes.
Opening the app again just immediately crashes it.
PLEASE NOTE THAT I HAVE TRIED THIS ON 3 DIFFERENT IPHONES AND AN IPAD, ALL WITH THE SAME (CRASHING) RESULT, SO IT IS THE APP WHICH IS AT FAULT, NOT MY DEVICE.
Now, having reset the scale by pressing the small button on the back, it will not function at all, and just shows the Withings website at which to download the app, and it needs the app to re-do the setup, however, as I have said, the app doesn't work on any iOS device. (latest iOS on all).
Please don't tell me it's a problem with my phone, as, like I have said, the app crashes and fails to work on 3 different iPhones AND an iPad.
Is there another app I can use to set up this scale, or any other way I can restore functionality of it?
I hope to hear from you soon.