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Angela

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    Raven

    I've been using my Body Cardio scale for a while now and I remember asking the same question before when it was new. The tech guys of Withings told me that it can only be connected over a 2.4 GHz network frequency. They even provided me a link for reference. Check this out: https://support.withings.com/hc/en-us/articles/219914588-I-m-having-issues-installing-my-Body-Cardio-What-should-I-do-#wifi.

     

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    snqc

    I have had the same issue with other appliances like my robot vacuum cleaner. You may have to get a dual band router for your home to get it to work.

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    angelatippett

    The point is that I have 5GHz internet so that the internet is stable over 4 floors and less traffic on it so I’ve no intentions of compromising what I achieved to accommodate a scale.
    Maybe Withings could update software to accommodate 5GHz

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