choose language

Deutsch Français 日本語 简体中文

Screen dead

1

Comments

1 comment

Please sign in to leave a comment.

  • Avatar
    Ichigo

    Try to press and hold the button for 20 seconds, wait 20 seconds then try to take a measurement. Check if the scale will turn on. 

    If it will not turn on, it is possible that the battery is drain. I suggest charging it for full 5 hours. 

    If after all of that and the scale is still not turning on, try to contact their customer support team at https://within.gs/help so they can assist you.

     

    1
    Comment actions Permalink
1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.