Yesterday my Samsung Health step count was over 12,000 yet Health Mate only reported 9,082.
This is a trend that is repeated on every day previous too.
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Official comment
UPDATED: August 28, 2020
Hi all,
Any issues with step discrepancies between Samsung Health and Health Mate Android have been resolved in update 5.01. Please make sure your app is updated to the latest version.
You may need to unlink and re-link the two apps to reestablish the sync.
Happy posting,
Chris
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Hey there customer support. Thanks for all your invaluable help with this situation.
It seems that your bug ridden, one step from useless app only imports steps recorded in Samsung Health as part of exercise activities, and doesn't recognise day-to-day steps. This is obviously because day-to-day steps don't burn calories do they????
You can go back to ignoring all the posts now. Thanks again!
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This is still definitely a problem. Not sure what Chris was referring to in Aug of 2020 because nothing has been fixed. I deactivated the link to Samsung Health back in May of this year and just tried again today. Health Mate reported over 8k steps for yesterday when Samsung Health reported 5,719 steps.
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Using 5.10.4 and Samsung Health 6.21.2.001
Still awful sync on the step count from Galaxy Watch Active2.
22k steps on Samsung and 84k on Health Mate.Had to swap to syncing with Google Fit instead for now. It doesn't count as accurate as the Samsung watch i wear, but its still miles better just by having my phone with me..
This has been an issue for 2+ years now and is even getting worse. Please consider to actually care about your customers.
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