choose language

Deutsch Français 日本語 简体中文
Community Forum
Contact us

Step count transfer from Samsung Health is way out

1
Avatar
Shaunthediver
Follow

Yesterday my Samsung Health step count was over 12,000 yet Health Mate only reported 9,082.

This is a trend that is repeated on every day previous too.

Comments

10 comments

Please sign in to leave a comment.

Sort by Date Votes
  • Official comment
    Avatar
    Chris

    UPDATED: August 28, 2020 

     

    Hi all,

     

    Any issues with step discrepancies between Samsung Health and Health Mate Android have been resolved in update 5.01. Please make sure your app is updated to the latest version. 

    You may need to unlink and re-link the two apps to reestablish the sync. 

     

    Happy posting,

    Chris 

    Comment actions Permalink
  • Avatar
    flo

    Just installed the app today and I have a discrepancy of 1000+ steps missing from Samsung health to Health mate. I have tried everything that I could think of to rectify this issue with no luck.

    1
    Comment actions Permalink
  • Avatar
    Shaunthediver

    Hey there customer support. Thanks for all your invaluable help with this situation.

    It seems that your bug ridden, one step from useless app only imports steps recorded in Samsung Health as part of exercise activities, and doesn't recognise day-to-day steps. This is obviously because day-to-day steps don't burn calories do they????

    You can go back to ignoring all the posts now. Thanks again!

    0
    Comment actions Permalink
  • Avatar
    tobias.bernhardsson

    I have the same problem. My samsung watch says 8005 steps, health mate 14189. a big differ 

    2
    Comment actions Permalink
  • Avatar
    wildseed

    This is still definitely a problem. Not sure what Chris was referring to in Aug of 2020 because nothing has been fixed. I deactivated the link to Samsung Health back in May of this year and just tried again today. Health Mate reported over 8k steps for yesterday when Samsung Health reported 5,719 steps.

    1
    Comment actions Permalink
  • Avatar
    stephen.macqueen

    The last few weeks the health mate has been recording double the step count of what Samsung health has been recording. I've fully reinstalled health mate. Issue continues.

    2
    Comment actions Permalink
  • Avatar
    zeiter

    Same problem with Galaxy Watch 4 + Samsung health when sync to Health Mate. Please fix this old bug!

    1
    Comment actions Permalink
  • Avatar
    jmoaz85
    • Edited

    The step count discrepancy between Health Mate and Samsung Health needs to be fixed. I have reconnected multiple times between the applications and still experience this issue.

    1
    Comment actions Permalink
  • Avatar
    pedro.pereira

    I just did the link today, getting the same issue:
    Samsung Health: 12 477 steps
    Health Mate: 40 320 steps

    Over 3x times more steps.

    I'm on Version 5.10.3

    1
    Comment actions Permalink
  • Avatar
    faradthehusky

    Using 5.10.4 and Samsung Health 6.21.2.001

    Still awful sync on the step count from Galaxy Watch Active2.
    22k steps on Samsung and 84k on Health Mate. 

    Had to swap to syncing with Google Fit instead for now. It doesn't count as accurate as the Samsung watch i wear, but its still miles better just by having my phone with me..

    This has been an issue for 2+ years now and is even getting worse. Please consider to actually care about your customers.

    0
    Comment actions Permalink
1
Follow

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree
Disagree