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Step count transfer from Samsung Health is way out

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Shaunthediver
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Yesterday my Samsung Health step count was over 12,000 yet Health Mate only reported 9,082.

This is a trend that is repeated on every day previous too.

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  • Official comment
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    Chris

    UPDATED: August 28, 2020 

     

    Hi all,

     

    Any issues with step discrepancies between Samsung Health and Health Mate Android have been resolved in update 5.01. Please make sure your app is updated to the latest version. 

    You may need to unlink and re-link the two apps to reestablish the sync. 

     

    Happy posting,

    Chris 

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    flo

    Just installed the app today and I have a discrepancy of 1000+ steps missing from Samsung health to Health mate. I have tried everything that I could think of to rectify this issue with no luck.

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    Shaunthediver

    Hey there customer support. Thanks for all your invaluable help with this situation.

    It seems that your bug ridden, one step from useless app only imports steps recorded in Samsung Health as part of exercise activities, and doesn't recognise day-to-day steps. This is obviously because day-to-day steps don't burn calories do they????

    You can go back to ignoring all the posts now. Thanks again!

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    tobias.bernhardsson

    I have the same problem. My samsung watch says 8005 steps, health mate 14189. a big differ 

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    wildseed

    This is still definitely a problem. Not sure what Chris was referring to in Aug of 2020 because nothing has been fixed. I deactivated the link to Samsung Health back in May of this year and just tried again today. Health Mate reported over 8k steps for yesterday when Samsung Health reported 5,719 steps.

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    stephen.macqueen

    The last few weeks the health mate has been recording double the step count of what Samsung health has been recording. I've fully reinstalled health mate. Issue continues.

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    zeiter

    Same problem with Galaxy Watch 4 + Samsung health when sync to Health Mate. Please fix this old bug!

    1
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    jmoaz85
    • Edited

    The step count discrepancy between Health Mate and Samsung Health needs to be fixed. I have reconnected multiple times between the applications and still experience this issue.

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    pedro.pereira

    I just did the link today, getting the same issue:
    Samsung Health: 12 477 steps
    Health Mate: 40 320 steps

    Over 3x times more steps.

    I'm on Version 5.10.3

    1
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