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The Health Mate app does not work

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    Alvaro

    Hello Withings users, 

    As noted by a few users so far, the Health Mate app crash issue has been resolved in the lastest version (4.10.1) of the Health Mate app. Once you update Health Mate on the App Store, the app should open normally. 

    If you find you are still experiencing this issue, please reach out to our Support team. Again, we apologize for the added inconvenience that this has been.

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    jym_h

    Was working brilliantly for 2 years.  Used daily.  Sleep apnea update 6 days ago.  Worked for 4 days.  Now just black screen of death. Stopped working. Still get notifications from my body weight scales so that part is working and the web site has the data.  Must be it has Covid—19?

     

    ios 13.4.1 iphone and iPad 

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    peter

    Same here, I think. For the last three days HealthMate app won't load on iPhone 8. Get bloke screen and the back to Apple apps page. Have reloaded but no change. Can access up to date data on web based site. Any suggestions?

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    nigelstaddon

    The Health Mate app not working on iPhone 8 Plus press the app black screen and then back to app page .
    Phone running iOS 13.4.1 health 4.10 version , I have deleted the app and reinstalled but still not working , reboot phone still not working .
    This app has worked fine for years until approx 2 days ago

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    greige

    Exactly the same here!

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    mwarrone

    Exactly the same

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    webbypete

    I'm in the same position.  Click on the app and the screen goes blank.  Have tried all on line recommendations and have reloaded the app four or five times.  The app does come back but the moment I try and do anything, like scrolling down view something, the screen goes blank and the app will not open again.  I have sent in two emails requesting assistance over the past few days but no response to date.  I understand they are short staffed right now but hope they can help me soon as I have years of records that I need to maintain/review.

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    sheilatong

    Been using website to access data now this site is crashing all the time. The problem appears to be getting a lot worse!

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    peter

    Mine has started working again this morning. Hope it is the same for the rest of you. Take care.

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    sheilatong

    I fortunately mine is still out of use. I hope we all have the same experience that Peter has very soon, well before I start to binge eat!

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    steve_r_kershaw

    I'm having exactly the same problem. I click on the app - the screen goes black - then back to the home screen. I have deleted and reinstalled to no avail. The web dashboard works fine.

     

    Updated just now (20/5 - 10:45) - reloaded the app again and it's now working!!!

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    kevin.stock0

    Hmm...my weight stopped synching today.  Could this be related?  It went up to the dashboard on the web version (though didn't show up in the history section) but IOS add still doesn't show this morning weigh in.  Wifi is fine.  

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    Ichigo

    Glad that it's working again. I updated the firmware of the Health Mate app to 4.10.1 and it is not crashing anymore. Thank you Withings for resolving the issue quickly.

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    bluebioman

    The app was working fine for months.  I never updated.  Then one day the app kept saying it lost internet connection.  I can't pair new devices to the app. I uninstalled and reinstalled the app but it didn't fix the problem.   I logged out and now I can't log in.  It says, "ooops there seems to be connectivity issues."  My device is Samsung Note 3 using Android 5.

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