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Stuck side button Steel HR

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15 comments

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    jez.move

    Same here. I've just emailed support about it as I'm concerned the button will eventually stop working. Watch is only 8 months old, so concerned that this has happened already

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    Ichigo

    I think I also experienced that before and I just rinsed the watch with warm water and the watch starts working again. You can try it or maybe contact them directly at https://within.gs/help so they can check your watch.

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    lejennifer.h

    My side button is also stuck now but is still working. I’ve had it for about 8 months, as well. I have tried rinsing it and that worked for a couple more presses but is stuck again

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    audrey.lapalud.28

    My side button broke first day of use, its been 2 months I'm waiting the support team to amswer my request on what I have to do, still no reply, do someone know what I can do to be able to get an answer? Thank you

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    leahl468

    Same issue here- Side button on the first watch was stuck after 8months. I got a replacement and it’s been 9months and it is happening again. I just emailed customer service for options. I think this is a design defect.

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    mroue_insa

    #metoo 

     

    Side button barely functionning .. 

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    janne

    Yup, same issue. The side button is more or less permanently stuck, it starts working for a day or two and then gets stuck again.

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    mail

    I have the same problem, just a week and 2 months of use.

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    p.rinalduzzi

    Same for me.

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    chris

    Hi I’ve got the same issues, the side button is becoming increasingly difficult to press. Did anyone get a resolution to the issues / response from support?

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    spencer.salter

    I had similar...  trick was to wash the watch and get the button presses a lot under water.  Fixed it for some months and then was getting stiffer again.  

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    chris

    That I’ll give that a go. I’ve also got in touch with customer support so will see what they come back and say.

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    alin

    Same here. After about 6 month of use, it started to be harder to pres. After 8 to 9 month, it does not respond to press anymore. I will try the water trick.

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    byakurin

    Careful with the water trick. The maintenance page says to not press the button underwater.

    I did it once thinking it would work, but nothing. It’s still works, but it’s stuck. Luckily, no water damage either.

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    worda73

    On my SHRS (16 months in use) the side button does work (I can see a response on the screen when pressed) however it does not provide any tactile feedback, which makes it difficult to operate when when biking or driving. I did try all the tricks (rinse, full reset, firmware update) but the issue persists. Seeing the side button problem is somewhat frequent on the Sport HR I think they should offer a replacement or at least a hefty discount to a new one.

    EDIT: Withings decided to replace my SHRS; since I bought it thru Amazon the swap was easy. Let's see if it the 'new' one will suffer from the same issue. Big shout to Antonette and Aubrey from client support! 

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