Battery level incorrect in app

andrew.shepherd82

May 28, 2020 14:08

I have a weird issue with my new HR in that the battery level in the app and on the watch are totally different. I charged it the day I had it, and ran the battery down almost fully then re-charged it. On the watch itself, it shows the correct reading (at the moment, its 100%, but whatever - the watch shows whatever the actual charge level is) but on the app, its giving me a warning that the watch is low on battery, stating its down at 3% and in power save mode. It isn't, its online and showing me all the usual display data.

I have tried re-pairing, rebooting everything and it doesn't seem to be making any difference at all. What I have noticed is if I kill the app and re-open it, the battery level shows correctly for about 2-3 seconds, then reverts back to 3% again! Its a simple thing, the functionality of the watch isn't really affected but I cant stop being slightly annoyed by it!

Anyone else had a similar issue, and found a work-around/fix. etc?

Cheers!

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chrisnewton3535

June 01, 2020 07:39
Yea same things is happening to me out of nowhere the app keeps showing the % that it was when i put the watch back on charge.
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abaltazar

October 29, 2020 01:37
I am having the same problem. Bpm device shows 100% battery charge app shows 29%. What’s the pry!?
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stephensant

November 20, 2021 09:58
Me too - Everything seemed fine - purchased Steel HR Sport about 3 or 4 months ago. Today I checked the battery and it was still 100% after not charging for 2 weeks. App and watch showed 100%. Ended up factory resetting watch, and deleting it from Bluetooth on iPhone to get it to pair again. And now, the watch shows 100% and the app shows 1% - It's been on charge for 20 minutes and still shows 1% in the app so I'll just assume that's broken for now. I have no confidence in the 100% being reported by the app either. I can't believe Withings have not been swamped with similar reports.
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