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Steps on watch don't match steps on app.

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lesley.burtonbrown
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Yesterday my watch showed I walked 10,900+ steps but the app showed only 5000+.

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    sccousins

    I had exactly the same issue.on 3rd June 2020. Who helps sort this out? Cheers

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    suparag

    I see several posts like this , but very few questions gets answered. Does anyone from Withings even look at these forums?

     

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    davidhvaughan

    I also have different number of step on watch and Health Mate app.  Neither the watch nor Health Mate match the Apple Health app on my iPhone.

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    davidhvaughan

    I also have different number of step on watch and Health Mate app.  Neither the watch nor Health Mate match the Apple Health app on my iPhone.

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    madeleinechaisson

    Hi, I'm having this same issue with the Move model. The app seems to be showing double what's displaying on the watch, with the watch only capturing half of my steps/movement. Using an iPhone SE to track, but would love for the watch to display my progress for a quick happy boost. Thanks! 

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    matthewdaines

    I've got the same problem

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    julie.landman

    Same issue for the first time. For me, the watch shows over twice the number of steps that show in the app. 

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    doc465

    Same. I started at 3700. Walked went to 2300. Now at 4000. Watch says 7400

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