Hi There,
I'm trying to sync Healthmate with my Fitbit but am getting no where fast.. despite reading all of the previous answers. It's only giving me the option to Switch data or manually import data (which it's not doing anyway) rather than automatically syncing and importing from Fitbit.
Any advice would be gratefully received.
Many Thanks
Emma
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I just got a new fitbit on Friday, and I have had a Nokia/Withings scale for years now. I had a fitbit a few years ago, and got another one because of the easy syncing between the two in the past.
It "says" they are connected, but nothing syncs or downloads for me either. I guess I'm not the only one having an issue. What a pain to have to manually add my measurements into fitbit! Disappointed to say the least. Hoping for a an eventual resolution to this issue.
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After over an hour on the phone with fitbit for the same problem (stopped syncing healthmate data to fitbit on Aug 17th) they told me it's not their problem. They went through 4 "troubleshooting" steps then said that means there's nothing wrong on their end so call Withings...however withings has no phone support at the moment so not much to be able to do. I have tried unlinking and relinking accounts at fitbit.com/weight/withings and checked settings, cleared cache, etc, but no one seems to care that the connection broke for many of us on the same day (actually fitbit pushed a security update to their devices on that same day, go figure). Could someone investigate and fix the link between the two accounts?
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Oh good, looks like it's broken again...
Here's was the massively long pain the last time this happened:
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Here's the current thread on the FitBit side:
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Feel free to retweet if you'd like to help get their collective attention:
https://twitter.com/chriswithers13/status/1298358325990567936 -
Shouldn't somebody who works for Withings be piping up here to say "please don't return your scales, we're working with Fitbit to fix this problem ASAP."?
How is it that this has happened several times and these two companies still haven't figured out how to stop breaking this link or at least how to fix it in less than a week?
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Same problem, same day. Support told me to unlink and relink, but didn't give me a link to any instructions on how to do it, and now I see someone has tried that and it didn't fix the issue :P
I sent the support person a link to this thread and told them just maybe they did something... Maybe the tweet will get more help.
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The Fitbit forum thread referenced by Chris, above, has finally caught the attention of a moderator who says they are working on a resolution. That's still only 2 birds in the bush and none in hand, but at least it's an acknowledgement. Posting thread again for quick reference:
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My Fitbit App fails to receive Withings Scale data anymore despite having worked for a year. I have read this whole Withings thread and the one at Fitbit. There is no evidence that either company is doing anything to fix it, or even cares, as we received only empty customer service quotes with no real information.
It is good to remember that these people are not programmers but specialize in customer support, so we shouldn't take it out on them, however it is exactly their responsibility to inform their companies' technical depts of the problem and their business depts of risk of public backlash against their companies by leaving the service broken, affecting their products, and customers.Here is where I originally linked Fitbit to Withings successfully a year ago:https://www.fitbit.com/weight/withings
On Aug 23rd when I realized it had not been working for a few days, here is the special message that showed on that exact page:
Uh Oh! We were unable to update Fitbit with your Withings' measurements.
Some things that might solve the issue:
Click "Download Withings Data" on the left.
Go to www.withings.com and make sure that your account is set to "Enable weight data sharing" in "Share / Publish on the web" section.
Click on "Unlink my accounts" on the left and then relink it.
Contact Fitbit customer support.- The download starts but continuing spinning, never ending.
- I went to my Withings account on their site, looking for the share section, and could not find anything like that, so its probably an old outdated suggestion. But I did find under Settings --> User Preferences --> Parters --> Manage My Partners... that Fitbit shows up in Withings as connected. After performing the relink in the next step below to no avail, I went back and unlinked from THIS location in Withings, then relinked, using the only method i can find which is the fitbit integration page (same as the next step mentioned below). Still nothing works.
- I successfully unlinked, and relinked my accounts on that page with no problem or error. (However I dont know what it did behind the web interface, which showed linked again at this time.)
- Finally, the last instruction is to contact Customer Support. We now know that posting in the community does not count for that. We also have seen that others who contacted Customer Support have received no solution, no information on the actual problem's root cause, no evidence that actual people are assigned and working on it, and no expected timeline to restoring service.
I never updated the Fitbit App before this problem occurred.
I never updated the Fitbit SmartWatch firmware before this problem occurred.
Today, I updated both the App and SmartWatch firmware, and none of that solved the problem.
I heard that Fitbit made some internal changes on Aug 20th, which would be the likely cause of the failure, most likely that Fitbit's "change" or "update" broke the API interface between them and Withings or at least they are not handshaking with all the parameters in the right format. This definitely requires Fitbit & Withings to assign a technical software engineer to review, fix, and test the code. I will have no trust in either company until there is proof that they have done this, and are actively working together. It has already been too long.
Based on the facts, I do not believe either company cares about it or us. They both already have our money. There is almost no incentive for them to care or fix it. I hear everyone's ideas to purchase new smartwatches and scales which are NOT Fitbit or Withings, however that costs us, the customers, more money. We shouldn't be penalized for their corporate failures. Therefore, I recommend a new approach that everyone can do, which is more likely to get attention and results:
1. Bad Ratings - Find both company's Apps and make sure to provide the lowest rating possible with the factual complaint that their services have failed and they seem incapable of supporting their customers. Recommend people do not buy their apps, services, and products. (Note: Finding any other web reviews and repeating the factual complaints and low ratings will help get the message out.)
2. Contact the Company - Contact Customer Support of both companies. Be polite, remember you aren't talking to the person who broke it. Make sure they understand that it is a serious problem and you need to know when they will have it fixed. The more customers who contact them via phone, email, forum, etc, the higher on the priority list, it will go.
3. Social Media - Post the complaints with real facts and your frustration to various social media platforms. More can only help.
4. Check - Keep checking to see when it gets fixed, so you can start using it again. (Note: The honorable thing to do will be to UPDATE or remove the low ratings and public complaints once they fix it. I personally will not remove them, but will update them to say how long it took them to fix it. If its only 1 week, fine. Credit where due. If its a month, people need to know thats what they get if they buy from these companies.)
When this gets to their business departments, they will understand low ratings with public anger due to legitimate service failures will lead to worse public opinion, translating to lower sales, unnecessary lost revenue, and potential market share loss right before the holidays.
And if they aren't competent to figure out the fix, as they should, then our options appear to be:
1. Try 3rd party integration Weeple: https://www.weemple.com/weightnet (some customers got this to work - you have to pay for historical data, but losing 1 week seems livable).
2. Try 3rd party integration IFTTT: https://ifttt.com/applets/wxcRrC3y (some customers got this to work - it appears to only sync weigh data, not the rest of the body metrics).
3. Purchase New SmartWatches and Scales from companies that are not Fitbit or Withings (preferably both products from the same company after researching reviews to ensure they work together).
4. Live without data on your products - hope someday someone cares enough to fix the Fitbit - Withings Integration at: https://www.fitbit.com/weight/withingsThat's my best review and suggestion of this troubling failure. Hope its helpful to someone. I welcome any new solutions anyone has!
- The download starts but continuing spinning, never ending.
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Most Recent Error:
- API client is not authorized by the resource owner to access the resource requested. Visit https://dev.fitbit.com/docs/oauth2 for more information on the Fitbit Web API authorization process.
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I'll verify. It looks like it has been working for a while. I cannot tell when it started to work. I only noticed about a week ago that my fitbit log had multiple entries for some dates. Then I looked back in time and there were entries for all past dates plus my own manual entries. At any rate it is now working and the log is complete with no missing entries.
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