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No data last night

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    hajons

    I have the same issues. It has been showing daily data for a week, but today nothing.

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    klauszhs

    For me the data arrived later during the day. So it seems to work again. I'm wondering how reliable the product or the company behind it is. No error message. No status check. No answer here. 

    Today I asked for support request via E-Mail.

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    hajons

    Un-plugging and plugging the mat in again solved the problem for me.

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    frank.boyne

    Speculating somewhat wildly I would guess that when your analyzer tried to connect to Withings.com to upload the night's data the connection failed for some reason.  Could be due to a failure in your home network, a failure in your ISP's network or a failure at Withings.  Or something more outlandish.

    One way to explore this theory would be to open the Health Mate app, tap on Devices, tap on your analyzer, and scroll down to the About section.  If the Last Synchronization time is earlier than when you woke then the analyzer hasn't uploaded all your sleep data for the night yet.

    I have no idea how often the analyzer tries to connect to Withings.com but the FAQ https://support.withings.com/hc/en-us/articles/360007574557-I-need-to-turn-off-my-Wi-Fi-router-overnight-Will-Sleep-Sleep-Analyzer-still-record-my-sleep-data-  indicates that: Your router must be turned back on within one hour of waking up to allow your data to sync which suggests a night's data may be lost if an outage lasts too long. 

     

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    lynnmichell0

    I received the sleep pad 3 days ago. Three night s- fine. Last night shows a break in sleep of 5 hours which is not correct. It was my longest sleep! So how reliable is this device if it fails on the 4th night?

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    klauszhs
    Unfortunately there is no way to check, if the sensor device is working or working correctly.  There is no direct connection between the app and the device. The operation is a three step process:
     
    1.) The device collects sensor data and uploads the data to the Withings server. This may take up to two hours. This may fail because of problems with your WLAN or your Internet connection or problems with the Withings servers or the device.
     
    2.)  The data are processed on the Withings servers. This may fail because of problems with the Withings servers. If this step is completed successfully you can see the results in your account on https://healthmate.withings.com/  
     
    3.) The results are synchronized to your app.  This may fail because of problems with your Internet connection, problems of the app or problems with the Withings servers.

    That's what I've learned from the Withings customer support replies.

    So my advice is: Be patient. The data you are missing might arrive later. If not, contact customer support.  
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    lynnmichell0

    Thank you. That's helpful. It looks like an interruption  in the uploading of data somewhere along the line. Too soon to judge.

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    jsbien

    The message in the application is definitely misleading as it says :No sleep data recorded.

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