Delete user from scale

missfin1998

June 16, 2020 15:04

I deleted the second user (an ex) from my app but it will not erase from the scale. Everytime I weigh myself it thinks I’m her and shows me her initials. I dont want to delete all of my own personal data so please help me get her initials off my screen, I’m sick of looking at them. Makes me not want to use this product that I paid for :/

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withings

June 22, 2020 02:05
I’ve been trying to solve this sale problem for 2 years now. Nothing has worked and support is useless.

Good luck!
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missfin1998

June 22, 2020 02:45
Actually just figured out how to fix it! Take out the batteries for 60 seconds and go through the setup process again, it wont delete your actual data🙏🏼🙌🏼
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withings

June 22, 2020 05:02
What do you mean by “go through the set-up process?”

Do I have to disassociate the device in the Health Mate app?
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judithtaylor.email

January 25, 2022 21:50
It added a second user just because I changed my email address and last name. It is irritating to have to move until the checkmark appears, plus doing that results in the BMI never appearing nor the trend line. This needs to be fixed, but I haven't been able to fix it, either.
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