Delete user from scale

missfin1998

June 16, 2020 15:04

I deleted the second user (an ex) from my app but it will not erase from the scale. Everytime I weigh myself it thinks I’m her and shows me her initials. I dont want to delete all of my own personal data so please help me get her initials off my screen, I’m sick of looking at them. Makes me not want to use this product that I paid for :/

Comments

4 comments

Post is closed for comments.

withings

June 22, 2020 02:05
I’ve been trying to solve this sale problem for 2 years now. Nothing has worked and support is useless.

Good luck!
-1

Comment actions Permalink
missfin1998

June 22, 2020 02:45
Actually just figured out how to fix it! Take out the batteries for 60 seconds and go through the setup process again, it wont delete your actual data🙏🏼🙌🏼
-2

Comment actions Permalink
withings

June 22, 2020 05:02
What do you mean by “go through the set-up process?”

Do I have to disassociate the device in the Health Mate app?
0

Comment actions Permalink
judithtaylor.email

January 25, 2022 21:50
It added a second user just because I changed my email address and last name. It is irritating to have to move until the checkmark appears, plus doing that results in the BMI never appearing nor the trend line. This needs to be fixed, but I haven't been able to fix it, either.
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree