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Steel HR Hour Hand Stuck

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    lawrenceatyers

    I have the same problem after 2.5 weeks. Mine stopped at 4. I need help too.

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    bearboga

    As has mine, in my first week. (Actually not certain the hour hand ever worked.)
    I have a Steel HR, connected to an Android (Samsung Galaxy 8) device. When calibrating the watch to set the time, the spin-wheel and hour hand won't swing clockwise, only counter-clockwise - even after a full factory-reset, dissociate, re-pair. The hour hand then doesn't move (but everything else seems to work). Any other thoughts?

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    Ichigo

    It seems that you've done all the steps already. I think you should contact their customer support team directly at https://within.gs/help so they can further assist you.

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