GPS Tracking not Working

simon.fellows

June 23, 2020 16:40

For over a month GPS Tracking is not working. I start a running Activity on my Steel HR watch, the Bluetooth Connection Icon appears and, on opening the App on the iPhone, it shows that the Activity has started.

However, the Tracking now never works properly. All the GPS Tracking settings are correct in the iPhone App. Google Maps shows the correct position. But tracking either doesn't work.

Note, also, the Map in the iPhone App shows different data to the view in the online version.

Support appear to have completely washed their hands of it. Will not provide any other solution other than ensuring the settings are correct.

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Sherwin

July 14, 2020 15:56
I have a Steel HR Sport, and GPS tracking is working smoothly. You can actually try to refresh everything by rebooting your watch and mobile phone and see if it will make any changes.
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ehafner911

July 14, 2020 15:59
how do you 'reboot' the watch and phone ?
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ssardis

August 17, 2020 16:06
Hello. I same the same issue with my GPS tracking. Steel paired with Samsung S9.. I've followed the instructions given to activate the GPS and for some reason it does not work. I also wonder how do I reboot my watch? Can anyone help?
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