GPS Tracking not Working

simon.fellows

June 23, 2020 16:40

For over a month GPS Tracking is not working. I start a running Activity on my Steel HR watch, the Bluetooth Connection Icon appears and, on opening the App on the iPhone, it shows that the Activity has started.

However, the Tracking now never works properly. All the GPS Tracking settings are correct in the iPhone App. Google Maps shows the correct position. But tracking either doesn't work.

Note, also, the Map in the iPhone App shows different data to the view in the online version.

Support appear to have completely washed their hands of it. Will not provide any other solution other than ensuring the settings are correct.

Comments

3 comments

Please sign in to leave a comment.

Sherwin

July 14, 2020 15:56
I have a Steel HR Sport, and GPS tracking is working smoothly. You can actually try to refresh everything by rebooting your watch and mobile phone and see if it will make any changes.
0

Comment actions Permalink
ehafner911

July 14, 2020 15:59
how do you 'reboot' the watch and phone ?
-1

Comment actions Permalink
ssardis

August 17, 2020 16:06
Hello. I same the same issue with my GPS tracking. Steel paired with Samsung S9.. I've followed the instructions given to activate the GPS and for some reason it does not work. I also wonder how do I reboot my watch? Can anyone help?
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree