Help! Anyone know how to contact Withings

I too am having only partial luck with the company. I initailly heard back from an employee named Noel, but now that I am trying to get a refund, they will not respond to my e-mails. No phone support during the pandemic notice is BS.

same... faulty watch that I have already returned and now I have no answer! 3 weeks now where I have returned my watch and I having nothing to show for it. No answer and no way to order a replacement one!

Similar issue: ordered and paid the new scanwatch. Withings said they shipped it, the carrier, DHL, did not receive it. Since two weeks ago, I received one answer from Withings, general excuses, but no solution. Its a sheme.

Same here: ordered the new scanwatch. Withings said they shipped it, the carrier, DHL, did not receive it. Have no response from company, tried emailing and other ways. 

Reading these has been helpful.  Withings have agreed that my watch should be replaced. It is still under 1 year guarantee

Now impossible to contact them. I will get refund from where I bought it from, but they cannot replace it.

Probably wise to give up on Withings. 

Shame I really liked the watch... but too much hassle.

I have an account issue with my new BP Connect and Scales but there in no way to contact them. If I knew this before I bought I would never have bought at all. What are they frightened of I wonder? Rule number 1 in any business is good communication with your customers... do they not want their customers to stay with them?

I too have my problems with Withings! 

Bought a Body Cardio. It was delivered and I tried to install it. I tried it! This type of scale can connect Iva Bluetooth but too via WLAN. But my scale was not accepting any WLAN setting! So I opened a support ticket. 14 days later with no response I called my dealer - AMAZON - for support. Nice and competent call, but Body Cardio did nothing. So they!!! gave me a replacement. One day later I got my scale, and it worked from the beginning.

Paul, you are right. Communication is number 1 for the customer.

The products coming from withing are really good normally. It's my third one. I think the dealer withing likes his customers,

But support in the time of Covid-19 or not, is absolutely unaceptable!!!

I am extremely disappointed with the Withings support. At first there were delivery problems. It was really nice that I got an answer about 3 weeks after the Scanwatch was delivered. I didn't need the answer anymore.

Now I have problems with the Scanwatch. The measurements are extremely bad and I want to exchange the watch. Unfortunately, this is not possible, as the support does not answer and there is no telephone support.

I think I'll wait a few more days and then get my lawyer to handle it.