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Help! Anyone know how to contact Withings

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    donrootohio

    I too am having only partial luck with the company. I initailly heard back from an employee named Noel, but now that I am trying to get a refund, they will not respond to my e-mails. No phone support during the pandemic notice is BS.

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    ruifmrsilva

    same... faulty watch that I have already returned and now I have no answer! 3 weeks now where I have returned my watch and I having nothing to show for it. No answer and no way to order a replacement one!

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    bogant

    Similar issue: ordered and paid the new scanwatch. Withings said they shipped it, the carrier, DHL, did not receive it. Since two weeks ago, I received one answer from Withings, general excuses, but no solution. Its a sheme.

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    irbina

    Same here: ordered the new scanwatch. Withings said they shipped it, the carrier, DHL, did not receive it. Have no response from company, tried emailing and other ways. 

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    j.a.m.jenniemartin

    Reading these has been helpful.  Withings have agreed that my watch should be replaced. It is still under 1 year guarantee

    Now impossible to contact them. I will get refund from where I bought it from, but they cannot replace it.

    Probably wise to give up on Withings. 

    Shame I really liked the watch... but too much hassle.

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    paul

    I have an account issue with my new BP Connect and Scales but there in no way to contact them. If I knew this before I bought I would never have bought at all. What are they frightened of I wonder? Rule number 1 in any business is good communication with your customers... do they not want their customers to stay with them?

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    andreas

    I too have my problems with Withings! 

    Bought a Body Cardio. It was delivered and I tried to install it. I tried it! This type of scale can connect Iva Bluetooth but too via WLAN. But my scale was not accepting any WLAN setting! So I opened a support ticket. 14 days later with no response I called my dealer - AMAZON - for support. Nice and competent call, but Body Cardio did nothing. So they!!! gave me a replacement. One day later I got my scale, and it worked from the beginning.

    Paul, you are right. Communication is number 1 for the customer.

    The products coming from withing are really good normally. It's my third one. I think the dealer withing likes his customers,

    But support in the time of Covid-19 or not, is absolutely unaceptable!!!

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    freitag.cornelia

    I am extremely disappointed with the Withings support. At first there were delivery problems. It was really nice that I got an answer about 3 weeks after the Scanwatch was delivered. I didn't need the answer anymore.

    Now I have problems with the Scanwatch. The measurements are extremely bad and I want to exchange the watch. Unfortunately, this is not possible, as the support does not answer and there is no telephone support.

    I think I'll wait a few more days and then get my lawyer to handle it.

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