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An internet connection is necessary Error

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    buscalizer

    I have this same issue. It's really annoying. I'm guessing the problem is with the health mate app. I've tried it on a Nokia as well, same response.

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    aafolabi242

    I have the same issue too. Please who do go about this

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    sjcoker1

    Me too. Anybody have a solution?

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    oladosulek

    I have the same issue also, and it is frustrating. The watch is basically useless because I can't get past this screen.

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    foluso.adegoke

    I have the same issue, contacted support and was eventually told that my smartwatch, which I bought brand new was stolen and it's serial numbers blocked, therefore I can't use the watch. What is surprising to me is the fact that there are a large number of people who have the same issues - were all those watches stolen?

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    david_kagba

    foluso.adegoke that was the same response I got when i contacted support. I eventually returned to watch.

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    oladosulek

    I myself had to return the watch to the store I got it from. The support couldn't offer much help 

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    mosowiw

    same problem has happened to me. what solved the issue for me:

    re-installed the app and used another e-mail address to sign up (and did not tried to use Google Authentication!) after that it worked for the first try.

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    hparslov

    I have the same problem. Health Mate version 4.10.1 and android 5.0.2. But get this message "An internet connection is necessary ...."

    Of course I have an internet connection and I am also able to log on to Withings. I am here, right :-) o it simply doesn't work. Buying a new thing tomorrow. NOT a Withings....

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