BPM Core heart sound recording

robinqueen

July 07, 2020 12:16

After taking a reading the data is downloaded onto the App However for heart sounds it only says 'data is processing'. It used to either say 'inconclusive result' or 'normal'. The Health Mate App is in Android. Any ideas why it says this?

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Zane

July 10, 2020 18:54
Have you tried logging out from the Health Mate and logging back in? If yes and if the app is still giving you the same message for your heart sounds measurements, it will be better to get help from the support team using this link https://support.withings.com/hc/en-us/requests/new.
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sakerrison

August 25, 2020 04:51
Logging out is not much of a solution in my opinion. I find that if I log out, I then have to relink Google Fit when logging back in and all the reminders I had set up also disappear. So it's not just logging out, it's forgetting / deleting data.
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