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Health Mate stopped syncing sleep with latest update.

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    Alvaro

    Hello Withingers, 

    It's Alvaro from our Support team! 

    Thank you for reaching out to us about this problem, as noted, our development team was aware of this issue and was working to have it resolved. 

    We are happy to make everyone aware that this problem should be resolved with the latest app update released today (5.0.2). If you have updated the app and still have this problem, please contact our Support team. 

    We apologize for the inconvenience that this has been for everyone! 

     

     

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    ag75

    Same here :-(

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    fkaczmarek

    Same here!!!

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    marcopolococo

    same problem for me for WEIGHT measurement from Withing scale.

    Synced perfectly to health app and now since update that's gone. Very inconvenient 

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    BlueEyeDoc

    Same here with weight measurements (body cardio +) not shown at all since App V5.0.1, no correct syncing from sleep or steps to Apple health ... all buggy since latest update 28.7.20 (v5.0.1) on iOS 13.6 - plz fix! P.S. all data is at least shown correctly in the online dashboard, so its „just“ an app problem 🙄🙃

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    walshinboy

    I'm having the same issues with my sleep mat on iOS. The In Bed data syncs, but not the Asleep data. All my connected apps that look at Apple Health look at Alseep data and now currently show 'No Data'.

    I saw there was a 5.0.1 update, but that didn't seem to fix anything.

    Interesting they would push an app update and a bug fix update and still didn't bug test everything. You'd think they would have bug tested better this since 5.0 was supposed to be a "big change"...

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    BlueEyeDoc

    Withings support team answered yesterday on my second email (after in first email recommending standard procedures like reinstalling etc.) :

    --------

    Thank you for responding and following those steps.

    Please know that our development team is aware of the issue and are working to resolve it in an upcoming version of the Health Mate app.

    I do apologize for the inconvenience.

    Have a nice day.

    Best regards,

    Jessie

    ------------

    Seems we will have to wait til next update, but at least they are aware of the problems...

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    josh.web

    Health Mate app stopped syncing with Apple Health Aug 2020.  When is Withings going to fix this? Maybe it's time to get a new scale from another vendor.

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    anna

    josh.web

    What do you mean? This was fixed about two months after, in Oct 2020, and was never about a scale? Scales don't report sleep times?

    That said, I did switch over to using my Apple Watch only and got rid of my Pulse HR, but for other reasons, not this. I'm still using their scale and Health Mate app, and the syncing of scale data works just fine.

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