Connection lost after battery change

August 07, 2020 14:28

Days ago my move ECG went in battery saving mode, then I bought a new battery but now is not connecting anymore with the app. but I doesn't work even the chronometer. this with both the new and the old battery. Please help me what I can do?

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ferdinandwittdoerring

August 08, 2020 10:11
I have the same problem, went to change the battery and now the watch is not moving anymore! What can I do?
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fabrice_agnoli

August 11, 2020 18:43
I have got the same problem too. Even with re-initializing procedure (hold the lateral button for 10s or 20s), nothing comes !

Is it a product issue from Withings ?
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marta.diana.k

August 20, 2020 11:07
Same here! I tried resetting the watch, also deleted it from the app to connect again but it can't connect the watch as it doesn't see it. I'm waiting for the answer from Withings.
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fabrice_agnoli

August 20, 2020 12:42
Hello Marta (or Diana ?). Three other people have opened same question on forum (but French writing). I invite you to follow our exchanges. One customer told us have following some Withings instructions by email, succeeded to make the watch ok again. I hope to have soon his procotole.

Fabrice

https://support.withings.com/hc/fr/community/posts/360013013098-Withings-move-non-synchronisable
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marta.diana.k

August 20, 2020 16:19
Thanks, I'll follow there too with Google Translate ;)
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marta.diana.k

August 21, 2020 21:29
Withings team shared with me that video of factory reset and it worked: https://www.youtube.com/watch?v=cqqyS-75g0M
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